Frequently Asked Questions

DELIVERY

Delivery Cost

The price of standard delivery within the EU is free. And the delivery time is about 3-5 business days. The express shipping cost is 20.00 euro/item, delivery time, in this case, will be 1-3 business days. The delivery cost for all destinations outside the European Union is 50.00 euro. Calculated for the goods with a maximum weight of 5 kg. For the items with the bigger weight, the request should be sent and the price will be calculated personally.

Preparing for shipping

If the ordered item is in stock, we will do everything possible to ship the next day. For some orders, the preparation time for shipping can increase from 1 to 3 days.

Delivery time

The delivery time of the goods agreed with our carrier, is 3-5 business days, and depends on the destination country. If the order is urgent, please, first verify the availability and only then order the goods. In case of urgency, please contact customer support via chat or e-mail to agree the preparation and delivery times. We will do everything possible to deliver the goods on time. We understand that there are urgent cases and we are ready to help in all possible ways.

AVAILABILITY

What about availability?

Many products, present on the site, are always in stock. However, there are products that are produced on specific requests and obviously can not be in stock, for such products there are production time plus arrival time and in some cases customs clearance and etc. So, before ordering, to avoid a subsequent misunderstanding, please verify the availability.

VAT

Private client

If the order has been placed by the private client, a resident of the EU, the 20% VAT will be added. If the order placed by the private client, with the residence outside of the EU territory, the bill will be without taxes.

EU Companies

If the order placed by the company, with registered VAT number in the EU commission database (could be verified on the EU commission website) the final bill will be without any taxes. If the VAT number is not registered, the 20% VAT tax will be added. To add the VAT number to the EU commission database, please, contact the company’s accountant. During the placing of the order, insert the VAT number of the company, the website verifies it in automatic, on the EU commission database. If 20% of VAT added, the VAT number is not presented in the database.

Other companies

The orders placed by the companies registered outside of the EU territory are tax-free.
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